Thomas E Bates III
Case Manager

Objective: to work with diverse communities and public policy. Interested in services for substance abuse, the impoverished, and vulnerable populations.
Champaign County Regional Planning Commission
2018-08-01 - Ongoing
Case Manager
CCRPC is a local-government agency with over 100 different programs. Community Services hosts programs including No Limits, Homeless Prevention, the Emergency Shelter, and LIHEAP.
  • Program planning for FY19 Homeless Prevention Program (HPP) funded by Illinois Department of Human Services Homeless Prevention Grant
  • Conducted intakes & case management for Homeless Prevention clients
  • Collaborated with clients to identify realistic, timely, and achievable goals
  • Managed caseload of No Limits Program clients, conducting weekly home visits
The Pavilion Behavioral Health System
2017-01-01 - 2017-08-01
Mental Health Technician
The Pavilion is a high-acuity behavioral health hospital serving adults, teens, and children. The Pavilion also hosts Residential Treatment and a 30-day rehab program, New Choice.
  • Facilitated Dialectical Behavior Therapy Skills Building Groups
  • Assisted clients in processing life events and developed new coping skills
  • Collaborated with nursing, case management, and medical staff to progress client care
  • Utilized Therapeutic Crisis Intervention techniques when working with clients
CCH Medical Clinics
2016-12-01 - 2017-12-01
Behavioral Health Case Manager
CCH Medical Clinics are Rural Health Clinics operated by Clay County Hospital. The Behavioral Health program offers therapy, case management, and medication management.
  • Worked with an interdisciplinary team to provide case management and coordinate client care.
  • Successfully designed and implemented a new intake process to reduce wait times and reduce the no-show rate in the therapy-seeking population.
  • Assisted with program coordination, including analyzing revenue/payments, appointment rates, and referral tracking.
  • Administered schedules of the therapy providers and assisted with care transition when neccessary.
  • Lead the writing of JCAHO compliant policies for the BH Program.
Clay County Hospital & Medical Clinics
2015-03-23 - 2016-12-01
Patient Accounts Representative
Clay County Hospital is a Critical Access Hospital in Flora, IL, which operates a string of outpatient clinics around Clay County, Illinois. I initially worked the Saturday overnight shift as an ER registrar, and moved from PRN to full-time. I simultaneously worked for the clinics in a patient registration setting, and eventually moved there full time. At the clinics, my role expanded until I moved to work full time with Behavioral Health.
  • Assisted with IDPA billing of hospital services.
  • Assisted the Emergency Department as a one-on-one sitter, observing patients with altered mental status / suicidal ideation, etc.
  • Processed raw feedback from CGCAHPS surveys into usable data and helped to analyze them.
  • Assisted the Clinic Business Office Manager with the processing of raw data from one system into Excel for utilization.
Unique Personnel
2014-08-01 - 2014-09-01
Maintenance - Temporary
Assisted w/ office renovations of Hella North America as a temporary worker.
    Zink's - Zbay Overstock
    2011-10-01 - 2013-05-01
    Performed many roles in a small business while in high school, including computer and electronics testing/repair, photography, sale listings, material handling. Left this role to relocate to Chicago and pursue higher education.
      Coalition Against Drug Abuse (CADA)
      2017-01-01 - 2017-12-01
      Board Member, Volunteer
      Attended monthly Board of Directors Meetings and offered input on programs and events.
        Mental Health & Aging Systems Integration, Advisory Group
        2017-01-01 - Ongoing
        Agency Representative
        Attended group meetings, offered input on event planning, attended trainings, consulted on complex case discussions.
          FHS Locust Log
          2012-08-01 - 2013-05-01
          Editor in Chief
          Ran the student newspaper of Flora High School. Used InDesign to layout paper, coordinated ad selling, and wrote stories.
          • Built the first version of the paper's website, moving the paper from print to digital.
          University of Illinois
          Social Work - Bachelor's
          - 2019-12-01
          Illinois Eastern Community Colleges
          Art & Science - Associate
          - 2017-05-15
          Illinois Eastern Community Colleges
          Science - Associate
          - 2017-05-15
          Flora High School
          High School - Degree
          2009-08-01 - 2013-05-01
          Clay County Hospital Endowment Foundation Scholarship
          CCH Endowment Foundation
          Received a scholarship to continue my education from the CCH Endowment Foundation.
          Web Design, Business & Computer Competition
          Lake Land College
          Placed first in the Web Design competition.
          Second Place - Team Accounting Competition
          Southern Illinois University @ Carbondale
          Placed second in the team portion at the SIUC Accounting Challenge in 2013.
          National Youth Correspondent / Alumni
          George Mason University
          Selected for the GMU Washington Journalism & Media Conference in Fairfax, VA and Washington D.C.
          Web Design, Business & Computer Competition
          Lake Land College
          Placed first in the Web Design competition.
          Native speaker
          Case Management
          • Intake Interviewing
          • Resource Linking
          • Solution-oriented
          EMR Documentation
          • NextGen EPM & EHR
          • MedHost HMS
          • Charting
          Policy Writing
          • JCAHO Compliance
          • Patient Focused
          Microsoft Office
          • Word
          • Excell
          • Access

          References available upon request.