Site Reliability Engineer
Promoted to a SRE position in recognition of infrastructure administraton and automation skills. Supported the infrastructure used to host company's application on Google Cloud Platform and Amazon Web Services. Assisted technical support, marketing, product, and data teams on an as-needed basis.
Authored automated blackbox tests for the Customer.io SaaS application using a mix of Python and Go. Built and maintained test services to support automated tests of Customer.io's product. Specialized in testing SMTP services as well as backend REST APIs. Participated in Guru-style support, dedicating time on an as-needed basis to the Technical Support team on tickets.
Introduced a blackbox test framework to complement existing unit tests.
Built multiple microservices using Go to assist in testing, namely an SMTP blackhole and webhook collector to log API metrics.
Technical Support Engineer
Decided to pursue a change of pace from the corporate medium-large scale businesses I'd previously worked for and joined a small startup with less than 25 employees as their second Technical Support Engineer. In addition to supporting customers, this role involved writing scripts using Python, Ruby, and Go programming languages. Also went beyond the support role by pairing with backend engineers to improve a Go CLI tool to interface with the Customer.io backend and run debug operations.
Learned the Go programming language and shipped enhancements to internal CLI tools written in Go.
Collaborated regularily with Product teams to advocate customer feature requests and pain points as product enhancements.
Rewrote external REST API documentation and improved the styling to include clearer code examples.
Joined company to establish dedicated QA department to help resolve production bottlenecks due to rapid growth. Helped lead the core backend development team in a transition to agile delivery processes and improved communication with the remote offshore QA team. Quickly learned and adapted to a Microsoft server infrastructure and developing with the .NET framework having previously worked primarily with Linux and PHP. Mentored junior developers on learning to use Git version control software and assisted in improving the overall software development process by introducing TDD, continuous delivery, and frequent code reviews.
Managed the company’s on-site QA team as well as remote QA staff to ensure all application changes were fully tested and moved into production within project deadlines. Maintained consistent communication with CTO to plan overall QA strategy as well as expanding and improving QA processes. Acted as QA stakeholder within major IT projects. Developed custom QA tools and software as well as leading team on day-to-day test plan execution and enhancement. Supervisory experience including interviewing and hiring staff, conducting yearly performance evaluations, and mentoring new and existing staff to achieve full potential.
Managed a 5-person QA team with both onsite and remote employees.
Mentored and grew team of non-technical manual tests into coding savvy automation engineers.
Led large scale QA test initiative to deploy and validate secondary data center for disaster recovery.
QA Automation Engineer
Primarily responsible for implementing an automation suite utilizing Selenium WebDriver and Robot Framework to complement company’s existing manual testing effort and further enhance software delivery pipeline. Established a performance budget and baseline to measure optimization throughout company’s IT infrastructure. Participated in bi-weekly software builds with development teams ensuring new features were moved into production with minimal impact to customer experience. Worked closely with SysAdmin and Network Engineering teams to maintain quality in the performance of the entire IT infrastructure.
Managed a mix of open source and proprietary monitoring systems to ensure maximum uptime of all company servers and infrastructure. Acted as the communication hub of company's IT department and as the first responder to significant events. Administrative duties in regards to Asterisk phone system and computer systems access control. Acted as onsite desktop support to company's QA, Customer Service, and IT departments. Participated in QA testing of internal and external software as well as authoring new test plans. Supervisory experience includes scheduling for the department, providing mentoring and feedback to team, screening candidates and conducting interviews.
Rewrote department training procedure and guides to reduce new hire confusion/time in training.
Assumed responsibility for department scheduling as well as hiring new staff when manager abruptly left company.