Dustin Rowland
Technical Operations Manager

I have a very varied interest in IT and technology as a whole, so I try to keep current on many different skills and practices. I have a very broad generalist knowledge when it comes to technical ability, I haven't confined myself into a specialty yet. I can discuss networking technologies and topologies, server and storage systems, programming fundamentals, and common sense troubleshooting techniques.
Professional Technologies
2016-09 - Ongoing
Technical Operations Manager
In the growth of Professional Technologies, I took on additional roles to help manage our support staff. While I continued to directly support our client base, I also managed the day-to-day operations of the call center, onsite scheduling of techs, and project management.
  • Planning of data center migration; moving from in-house server racks to local data center.
  • Planning of Wireless Internet Service Provider implementation; started a franchise of a WISP out of Arkansas. I designed our roof mount sleds and network design on the central hub.
Professional Technologies
2009-02 - 2016-09
Network & Server Specialist
Professional Technologies is a regional Managed Services Provider and IT Consultant, with a client base spanning Missouri, Illinois, and Arkansas. They specialize in remote support and network management, with some clients using hosted servers both in-house @ ProTech and in the cloud. I originally started working for ProTech as a computer repair tech, however my technical abilities helped move the company in the MSP market as well as taking on more IT consulting roles. Eventually when we hired more staff we added server hosting and a call center for remote support, while I maintained our internal and external networks and management systems.
  • Emergency server reconstruction for a lawfirm; doing P2V for Hyper-V, and deploying RDS in under 12 hours when the lawfirm was removed from their building.
  • Migrate in-house physical servers to Hyper-V cluster with SAN backend.
  • Coordinated 800+ user migration from POP3/SMTP server to Exchange Server 2010, with users in 11 different locations.
L'Hote Company
2006-06 - 2009-02
Network Administrator
L'Hote Company is a server hosting and IT consulting company, formerly based out of Columbia, MO. My main job was some onsite IT support for a medical imaging group in Columbia, Mo and server hosting support for remote clients. I did a lot of network and server administration for the medical imaging group, including setting up a DICOM server to route images to different facilities based on tags in the images. I did some server configuration for the server hosting part of the company, but that was mostly managed by one of the owners, so my main responsibility was helping users get connected on new PCs or setting up new user profiles.
    MicroTek LLC [CLOSED]
    2005-09 - 2005-12
    Computer Technician
    MicroTek was a PC repair and IT consulting company in Jefferson City, Mo. While employeed I mainly performed computer repair work (both onsite and in-house), with some customer consulting and network repair work. I have heard they closed due to the owners health.
      Missouri Army National Guard HQ
      2004-11 - 2005-08
      I worked as a civilian intern in the Network Support Center. During my time as an intern I helped the Network Admins for each base to discover and close security vulnerabilities, as well as document hardware and software for each workstation on their remote networks.
        Linn State Technical College
        Networking Systems Technology - Associates of Applied Science
        2004-08 - 2006-05
        Columbia Area Career Center
        Vocational Education - High School Degree
        2002-08 - 2004-05
        CompTIA A+ Certification
        SkillsUSA Statesmen Award
        Phi Theta Kappa Honor Society
        Linn State Technical College
        Dean's Citation
        Linn State Technical College
        Native speaker
        Server Systems
        • Windows Server 2012 R2
        • Windows Server 2008 R2
        • Exchange Server 2010
        • Exchange Server 2013
        • Active Directory
        • Debian-based Linux
        • DNS
        • DHCP
        • MSSQL
        • MySQL
        Networking Technologies
        • Watchguard Firewalls
        • Cisco Routers and Switches
        • UBNT Routers and Switches
        • Dell Switches
        • 802.1q VLAN
        • 802.3ad Link Aggregation
        • IPSEC VPN Tunnels
        • Microsoft Hyper-V
        • VMWare ESXi
        • Oracle XenServer
        • Python
        • HTML
        • CSS
        • PHP
        Outdoor Exploration
        • Hiking
        • Canoing
        • Geocaching
        Gaming [PC]
        • Blizzard
        • Steam
        • Minecraft
        Gaming [Tabletop]
        • DND 5e/4e
        • Numenera
        • Pathfinder
        • Sci-Fi
        • Fantasy
        • Alternate history

        Kim Sneed
        Office Manager for a law firm in Edwardsville, IL.
        Josh Storm
        Operations Manager for multi-site agriculture equipment dealership based in Columbia, MO.
        Michael Eckley
        Senior IT Engineer with a mortgage broker based in Columbia, MO.